After you open an eligible sourcing or fulfillment request, a named Shiplox contact can coordinate quotes, quality updates, warehouse questions, store integrations, and fulfillment follow-up in one conversation.
Your Shiplox workspace
Example sourcing conversation
Request
Received
Suppliers
Under review
Next
Quote review
Your sourcing contact can coordinate with the wider operating team
The person assigned to a request depends on the product, workflow, language needs, current workload, and availability.
Sourcing and branded packaging
Coordinates supplier options, samples, quotes, and packaging details from a clear product brief.
Typical coordination scope
Account and fulfillment coordination
Keeps order follow-up, fulfillment questions, and the next operational action connected in one conversation.
Typical coordination scope
Shopify and international sellers
Coordinates Shopify connection questions, fulfillment planning, and the information needed to assess destination routes.
Typical coordination scope
One contact, specialist execution
Your sourcing contact coordinates the request while the relevant operating owner completes each step.
Keep one relationship and one conversation while the appropriate Shiplox team reviews each sourcing, warehouse, integration, or fulfillment step.
01
Supplier options, minimum order quantities, samples, product pricing, and production questions.
02
Agreed inspection points, photo updates when available, defect notes, and supplier follow-up.
03
Receiving, inventory visibility, storage, packing preparation, and inventory updates.
04
Order preparation, packing, dispatch, tracking, returns, and shipment exceptions.
05
Store connection, product synchronization, order import, fulfillment updates, and tracking updates.
Included in the workflow
Shiplox does not sell access to a higher agent tier. Any Shiplox charge and every agreed supplier or third-party cost must be shown in the applicable quote or fulfillment plan before approval.
Clear answers about assignment, costs, and what a sourcing contact can coordinate.
Create a buyer account and open a sourcing request or fulfillment conversation. Shiplox reviews the request and assigns an available contact whose workflow experience fits the request.
Shiplox does not sell a higher contact tier. Any Shiplox charge, product cost, supplier charge, shipping, packaging, customs, return, reship, or other third-party cost must be shown in the relevant quote or fulfillment plan before you approve it.
The contact can coordinate with sourcing, quality, warehouse, fulfillment, and integration owners so the request history and next action remain connected. The responsible specialist still completes each operational step.
You can share a preference, but assignment depends on the product, workflow, language needs, current workload, and availability. Shiplox confirms the assignment after reviewing the request.
