Legal
Terms of Service
These terms describe the basic rules for using Shiplox. Final commercial terms for each sourcing, warehousing, or fulfillment order are confirmed in writing inside your quote or invoice.
1. Services
Shiplox helps customers request product sourcing, compare suppliers, arrange samples, store inventory, and fulfill orders from China. Availability depends on product type, destination country, carrier coverage, and compliance checks.
2. Quotes and Payments
Manufacturers fund product discovery and placement on Shiplox. Sellers are not charged Shiplox service fees for sourcing, basic quality checks, receiving, standard storage, Shopify sync, or fulfillment. Quotes can include approved product, sample, packaging, shipping, customs or duties, returns, reships, and other disclosed third-party costs. Prices may change if supplier pricing, freight rates, customs requirements, or order quantities change before payment.
3. Product Responsibility
Customers are responsible for making sure products can legally be sold in their destination markets. Shiplox may reject restricted, unsafe, counterfeit, or non-compliant products.
4. Shipping and Delivery
Delivery estimates are not guarantees. Carriers, customs, holidays, weather, address issues, and destination rules can affect transit time.
5. Account Access
You are responsible for keeping your account secure and for all activity under your account. Shiplox may suspend access if the platform is misused or if payment obligations are not met.
6. Contact
Questions about these terms can be sent to support@shiplox.net or through the contact page.