Question 1

Can I use Shiplox before connecting Shopify or another store?

Accepted Answer

Yes. You can start by sending a product request with a link, image, target quantity, destination country, and notes. A store connection is only needed when you want Shiplox to create Shopify draft products, import orders, or sync fulfillment tracking back to Shopify.

Question 2

What is Shiplox built for?

Accepted Answer

Shiplox is built for ecommerce sellers and product buyers who want help sourcing products from China, reviewing supplier options, preparing inventory, and managing fulfillment from one workspace.

Question 3

What is the first step?

Accepted Answer

The first step is usually a product brief. Send the product link, photo, quantity, destination, target price if you have one, and any material, color, size, packaging, or compliance requirements.

Question 4

What is the minimum order quantity?

Accepted Answer

For sourcing requests, Shiplox usually starts from 50 units per product. Some products may require more depending on supplier rules, customization, packaging, or shipping practicality. After approved inventory is stored, fulfillment can ship one customer order at a time.

Question 5

What products can Shiplox help source?

Accepted Answer

Shiplox can review many ecommerce product categories, including accessories, home goods, beauty tools, small electronics, apparel accessories, packaging, and custom-branded items. Restricted, unsafe, counterfeit, or legally sensitive products may be declined.

Question 6

How does Shiplox choose supplier options?

Accepted Answer

The team compares available supplier options based on product match, MOQ, sample availability, price, lead time, packaging ability, communication quality, and whether the supplier can support the requested destination and order size.

Question 7

Can I order a sample before buying stock?

Accepted Answer

Yes. Samples are recommended when product quality, material, sizing, packaging, color, or branding matters. Sample cost and sample shipping are confirmed before you pay.

Question 8

Does Shiplox check product quality?

Accepted Answer

Shiplox can coordinate product checks before warehouse intake or shipment depending on the approved workflow. Checks can include quantity, visible defects, packaging condition, basic product match, and photo evidence when available.

Question 9

Do I get a private sourcing agent?

Accepted Answer

When you submit a sourcing request, Shiplox opens a dedicated sourcing thread so you can discuss the product, supplier options, quote details, sample questions, and next steps in one place.

Question 10

How does the Shopify connection work?

Accepted Answer

Shopify is connected through OAuth. After approval, Shiplox can create Shopify draft products from accepted quotes, import Shopify orders into your Shiplox dashboard, and sync fulfillment status and tracking back to Shopify when Shiplox ships an imported order.

Question 11

Is Shopify required?

Accepted Answer

No. Shopify is optional. You can request sourcing and review product quotes without a store. Shopify becomes useful when you want product draft creation, order import, and fulfillment tracking sync for live store orders.

Question 12

Can I connect another store platform?

Accepted Answer

Not inside the app right now. Shopify is the live OAuth integration for product draft creation, order import, and fulfillment tracking sync.

Question 13

Will tracking update in my store?

Accepted Answer

Yes. When Shiplox ships an imported Shopify order, the fulfillment status and tracking number are sent back to Shopify. Tracking also stays visible inside Shiplox.

Question 14

Is there a monthly fee?

Accepted Answer

There is no monthly subscription to start. Sourcing requests are free and unlimited, and you never pay for installing or accessing the app itself. You review costs before approving samples, products, packaging, storage, shipping, returns, or reships.

Question 15

What can a quote include?

Accepted Answer

A quote can include product cost, MOQ, sample cost, domestic handling, packaging, warehouse work, international shipping, estimated lead time, and notes about risks or missing details.

Question 16

When do I pay?

Accepted Answer

You pay only after reviewing and approving the relevant quote, sample, stock order, shipment, or invoice. Final pricing can change if supplier pricing, freight rates, product details, or quantity change before approval.

Question 17

What payment methods are supported?

Accepted Answer

The Shiplox app is free to install and use — there is no app subscription or platform fee. You only pay for the physical goods we source and ship for you (samples, product cost, and shipping). Sourcing, quality checks, and handling are built into that product cost. Those invoices are arranged with the Shiplox team through support, and Shiplox never stores raw card numbers.

Question 18

How long does shipping take?

Accepted Answer

Shipping time depends on destination, product type, carrier, customs, address accuracy, and season. Common planning ranges after dispatch are USA 7 to 12 business days, UK 8 to 13, EU 9 to 15, and Australia 10 to 16.

Question 19

What happens when orders are ready to fulfill?

Accepted Answer

Orders move through intake, stock readiness, packing, label or shipment preparation, dispatch, tracking, and exception handling. The exact process depends on product type, stock status, destination, and approved service workflow.

Question 20

Can Shiplox ship directly to my customer?

Accepted Answer

Yes, once inventory and shipping details are approved, Shiplox can help prepare customer shipments from China. Fulfillment works best when product packaging, destination rules, and order data are clear before dispatch.

Question 21

Where is the warehouse workflow based?

Accepted Answer

Shiplox coordinates warehouse and fulfillment operations around Shenzhen sourcing and China outbound shipping workflows. Exact handling depends on the approved product, supplier, warehouse intake, and destination requirements.

Question 22

Can I track products in stock?

Accepted Answer

Yes. The dashboard can show stock readiness, products in stock, fulfillment status, and shipment progress. Inventory accuracy depends on supplier delivery, warehouse intake, QC, and any stock adjustments.

Question 23

Can I see stock that is coming to the warehouse?

Accepted Answer

The fulfillment workflow is designed to show inbound stock context, including product details, quantities, seller context, readiness, exceptions, and receiving status when the related records are available.

Question 24

Can I use custom packaging or private label branding?

Accepted Answer

Yes. Shiplox can help review custom boxes, bags, stickers, labels, cards, inserts, and private label packaging. Custom work may change MOQ, sample time, production time, and final cost.

Question 25

Can Shiplox handle labels or barcodes?

Accepted Answer

Shiplox can help coordinate label and barcode requirements when they are provided clearly. Requirements for retail or external warehouse prep should be confirmed before production or warehouse intake.

Question 26

Do you handle returns?

Accepted Answer

Shiplox can help review returns, defects, reships, and supplier issues. The exact resolution depends on the approved product terms, inspection evidence, shipping status, destination, and your customer policy. Any refund Shiplox issues to you goes back to your original payment method only — never store credit, wallet balance, or cashback. Refunds to your own customers are processed by you through Shopify Checkout.

Question 27

What happens if a product arrives damaged or defective?

Accepted Answer

Shiplox reviews the issue against photos, supplier terms, inspection evidence, carrier status, and the approved workflow. Possible outcomes can include supplier follow-up, replacement, reship, refund review, or a recommendation to stop the product.

Question 28

How do I contact support?

Accepted Answer

Use the support area inside your Shiplox dashboard for account-specific requests, or email support@shiplox.net for general help. Include the product, order, quote, or tracking reference when possible.

Question 29

What Shopify data does Shiplox use?

Accepted Answer

When Shopify is connected, Shiplox uses order identifiers, line items, customer email, recipient name, shipping address, destination country, fulfillment status, fulfillment order references, and product references needed for product draft creation, order import, fulfillment sync, and support.

Question 30

Does Shiplox sell customer data?

Accepted Answer

No. Shiplox does not sell customer data. Connected store data is used for sourcing, fulfillment, shipment, return, reship, support, account, and security workflows.

Question 31

Can I disconnect Shopify?

Accepted Answer

Yes. You can disconnect Shopify from the integrations area. Disconnecting removes the active store connection and stops new order import from that store.

Question 32

How is account access protected?

Accepted Answer

Shiplox uses secure authentication, HTTPS, restricted server-side token storage, and role-based access for internal operations. Ops and fulfillment areas are separated from seller-facing account access.

Question 33

Can Shiplox help with bulk orders?

Accepted Answer

Yes. Bulk order support depends on supplier capacity, product risk, destination requirements, packaging needs, payment timing, warehouse intake, and shipment planning.

Question 34

Can Shiplox decline a product request?

Accepted Answer

Yes. Shiplox may decline products that are restricted, unsafe, counterfeit, legally sensitive, too low quantity for supplier support, or not practical to source and ship responsibly.

Question 35

Where do I see updates?

Accepted Answer

Updates appear inside the relevant dashboard areas: sourcing requests, sourcing agent chat, quotes, orders, packing and shipping, products in stock, tracking, returns, and support.

Shiplox FAQ

Ready to send a product brief?

Shiplox FAQ

Ready to send a product brief?