Email support
support@shiplox.net
Use email for sourcing questions, pricing questions, account help, or shipment support.
Contact
Talk to Shiplox before you approve a product, sample, or shipment
Send the product details you have. We will help clarify the right next step: supplier review, sample, quote comparison, warehouse intake, fulfillment, or shipment support.
Operating focus
Shenzhen sourcing and warehouse coordination
Shiplox supports supplier review, warehouse intake, QC coordination, packing, and shipping from China.
Response expectation
Usually within 1 business day
Standard product requests are usually reviewed within 24 hours. Complex products can take longer.
What to send for a faster answer
A complete brief helps the sourcing team avoid guessing and makes the first quote more useful.
- Product link, photo, or short product description
- Target country and expected quantity
- Color, size, material, or packaging requirements
- Whether you need a sample, private label, or bulk stock
- Any current supplier contact or quote you want us to compare
Choose the right inquiry path
Product sourcing
Find supplier options, MOQ, sample cost, and estimated landed cost.
Sample orders
Check sample path, sample shipping, and product review before bulk purchase.
Fulfillment
Discuss warehouse intake, packing, customer shipping, and tracking workflow.
Existing shipment
Use your account dashboard or email with order and tracking details.
Trust note before payment
Before paying for a sample, product order, shipping, packaging, customs or duties, a return, or a reship, ask for the current quote details, payment instructions, product notes, and the scope being approved. Shiplox sourcing, basic QC, receiving, storage, Shopify sync, and fulfillment service fees are $0.